FAQs

I have a question…Please don’t hesitate to contact us if you have any other questions. Also be sure to check out the Fitness Keeper Blog for health & nutritional information and much more.

Fitness Keeper is continually learning so that all knowledge can be passed on to you. This keeps us all up to date with the latest cutting-edge training strategies to ensure you will continually improve and master your health and fitness goals.

What to expect in classes

What sort of equipment does Fitness Keeper use?

We use a variety of different training tools during sessions.

There is some equipment you will be familiar with, but we also use some not-so-traditional or slightly unusual equipment.

Some of the things you will get to use include kettlebells, dumbbells, ropes, tyres, water or sand filled bags, TRX, boxing equipment, or just the weight of your own body.

We like to mix it up to keep you excited!

What sort of exercises do you do?

We change up the exercises for you to keep your body and mind wondering what will be next.
By continually changing the way you train, you will keep the muscles guessing and push past any plateaus in performance. If your body continually completes the same exercises, the body becomes too efficient and isn’t challenged enough anymore. We prevent this from happening with our varied & exciting sessions.

Having forever changing sessions also ensures you will never know what exciting plans we have come up with for your next session with us.

Some sessions involve boxing, slam ball training, medicine ball exercises, aquabag and slosh ball challenges, kettlebell training, body weight work, TRX training, running, battle rope training, other forms of weight and resistance training, “crossfit” inspired methods, and much more…

No two sessions are ever exactly the same (besides our fitness testing) – so no matter how long you stay on board you will never have to do the same thing more than once!

Do I need to be fit (or am I too fit) to attend classes?

No matter how fit or “unfit” you think you may be – you can join the group sessions and classes.

Our programs are designed so that no matter what your level of fitness is, you can be pushed to your max! Everyone still does the same program but it is individualised and tailored to what will work best for you.

We do suggest you are injury free before you attend classes.

What should I wear & what should bring?

Please wear comfortable clothing such as shorts or leggings, a t-shirt, and fitted runners. Bring a full water bottle, towel & jumper.

Sessions continue rain or shine. No sessions will be cancelled unless deemed unsafe (e.g. lightning)! You will be notified if a class needs to be cancelled.

Rain won’t stop us from keeping fit! In this instance, it’s a good idea to bring a spare change of clothes for later.

What happens during inclement weather?

Sessions continue rain, hail, or shine. 

If the weather is particularly dangerous (i.e. lightning storms), you will be notified via text message 30-60 minutes prior to the session only if the session can no longer go ahead.

If it is raining heavily, we will try to keep you undercover – however some ovals do not have undercover facilities and in these instances we will just have to get wet.

During extreme heat – we reduce the intensity of the session and allow for longer rest periods and more water breaks. We also try our best to keep you in a cooler/shaded area in these situations.

Luckily we have only had to cancel a few times (due to lightning or weather over 40 degrees) – and hopefully it will not happen again/often. You will be emailed a special workout session with videos that can be done indoors from the comfort of your own home should this happen. We only cancel sessions if your safety is at risk.

Please bear in mind that we are an outdoor training business and we are in Melbourne. This means we have to expect unfavourable weather at times and still train in it. If it is wet, we suggest you bring a spray/rain jacket, a spare change of clothes and a couple of towels. One for you and one for the car seat!

Payment

What payment methods are available?

Fitness Keeper can accept the following payment methods:

  • Credit card
  • Debit card
  • Direct debit (one-off or ongoing)

Click here to download our direct debit request form.

Fitness Keeper cannot accept cash payments or payment via cheque.

Why can’t you accept cash?

  1. We are mobile trainers and don’t have a facility for money to be stored or cash payments to be taken.
  2. Our online reservation and payment system does not accept cash payments.

How do I pay for Personal Training or Private Training?

How do I pay for Personal Training or Private Training?

Personal Training refers to 1-on-1 training.
Private Training refers to 2-on-1, 3-on-1, 4-on-1, and 5-on-1 training groups.

  • Login to your online Fitness Keeper account.
  • Click the “Online Store” tab
  • Click the sub-tab “Passes”
  • From the drop down menu, select the appropriate personal or private training option.
  • Follow the prompts.

How to pay for classes

MONTHLY CLASS MEMBERSHIP (CONTRACT)

  • Login to your online Fitness Keeper account.
  • Click the “Online Store” tab
  • Click the sub-tab “Contracts/Packages”
  • From the drop down menu, select “Monthly Class Membership (Contract)”.
  • This will automatically renew each month BUT can be cancelled at any time online (>14 days notice required before next billing date).

BOOT CAMP (BC)

  • Login to your online Fitness Keeper account.
  • Click the “Online Store” tab
  • Click the sub-tab “Services”
  • From the drop down menu, select “Boot Camp”.
  • A list of boot camp packages will appear. Make your selection and follow the prompts.


BOXING BLAST (BB)

  • Login to your online Fitness Keeper account.
  • Click the “Online Store” tab
  • Click the sub-tab “Services”
  • From the drop down menu, select “Boxing Blast”.
  • A list of boxing packages will appear. Make your selection and follow the prompts.

RUNNING CLUB (RC)

  • Login to your online Fitness Keeper account.
  • Click the “Online Store” tab
  • Click the sub-tab “Services”
  • From the drop down menu, select “Running Club”.

Other

Can I Trial A Class Before Signing Up?

Absolutely!

You are welcome to trial two classes to help you decide if you would like to commit or if it’s not quite what you were after.

You can attend any two classes at any of our locations.  The classes include Boot Camp, Boot Camp (Ladies), Boot Camp (City), Group Fitness, Running Club and Boxing Blast.

 

I have an injury or am unable to do a certain exercise…can I still come to classes?

We suggest you visit a sports doctor or physiotherapist to help you address your injury first. Often they will give you some guidelines, as well as exercises or stretches to help you manage your injury. Check with your practitioner before starting any new exercise program.

If you have been to see someone about your injury, it’s best for you to let us know what advice they have given you so we can work with them/you and avoid further injury or set-backs.

It really depends on what your injury is, how it has been managed, and what it allows/does not allow you to do. Generally we can work around it and give you alternative exercises to do to avoid further injury.

Please remember that although we can give you other options during boot camp, we won’t address your injury by giving you exercises or stretches to help improve it and you will need to see a qualified physiotherapist or sports doctor.

I haven’t done any exercise for 1 or more years, am I allowed to attend?

If you have been inactive or sedentary for one or more years, we request that you visit your doctor for a quick check up. We can give you a brief letter to take to your doctor which informs them of your decision to begin exercising. Should they believe it is unsafe for you to commence, they will talk you through the steps you need to take in order to get started. In most cases, you will be fine to get started and you may be given instructions on what you are unable to do.

When you are starting any new form of exercise, it is always best to speak with your GP or medical practitioner first.

Please contact us if you need a medical consent form. It is better to find out something is wrong first rather than taking a risk and finding out otherwise…

What payment methods do you offer?

  • Direct deposit
  • Direct debit
  • Credit card

    All payments must be made online (or over the phone).

I can’t come to the session, do I need to tell you?

If for whatever reason you cannot make a session which you are expected to come to – it is appreciated if you let us know in advance. Our online system makes it easy for you to simply “cancel” out of a session. If you don’t get a chance to get to a computer or connect to the internet, a quick text message just letting us know that you won’t be there would be appreciated.

Please remember that we plan and organise the structure and type of session based on the particular participants who will be attending, as well as the number of people.

It helps if you let us know ASAP – that way we can quickly make any changes to the session without it affecting the rest of the group who will still be there. Even if it is 5 minutes before-hand – please let us know!

For more information on what happens if you miss a class, please take a look at the terms & conditions.

Is there a cancellation policy or terms and conditions?

Being a personal trainer

What qualifications do Fitness Keeper trainers have?

Fitness Keeper’s trainer holds a degree in Exercise Science and a range of personal training and first aid qualifications. Check out the about page for full details on qualifications and experience.

What is an exercise scientist?

“They specialise in the design, implementation and evaluation of exercise and physical activity. They provide intervention for improving general health, prevention of chronic diseases, and sports performance enhancement.”
ESSA

What is an exercise physiologist?

“Exercise physiologists are 4-year university qualified allied health professionals who specialise in the delivery of exercise, lifestyle and behavioural modification programs for the prevention and management of chronic diseases and injuries. EPs provide physical activity and behaviour change support for clients with conditions such as cardiovascular disease, diabetes, osteoporosis, depressions, cancer, arthritis, COPD and many more.” ESSA

One of Fitness Keeper’s trainers holds a degree in Exercise Science and is currently undertaking studies to be an Exercise Physiologist.

Did you know that some personal trainers are certified in as little as 8 weeks?

Some personal trainers are certified in as little as 8 weeks. At Fitness Keeper, our trainers have had a higher level of education and training. Fitness Keeper’s trainers hold a degree in Applied Science, Exercise Science, or equivalent.  This means our trainers have completed at least three years at university and have a greater understanding of human anatomy and physiology.