FAQ

See some of the most frequently asked questions below. Please don’t hesitate to contact us if you have any other questions or if you’re unsure about anything.

PRE-EXERCISE SCREENING MEDICAL HISTORY FORM & CONSENT FORM

Temporary studio closure from 23/3. We are still training clients virtually and are also offering home exercise programs. Read more here.

Gyms and indoor sporting venues will be restricted from opening from midday local time today. These measures also apply to outdoor spaces associated with the above venues.
As of midday today, ALL of our services (whether at the studio or outdoors at a park) will move to virtual training via Zoom. We will be temporarily suspending home visits as well.
We will update Mindbody each day to get it up to date. Please continue to familiarize yourself with Zoom as you prepare for the first virtual training class!

Your trainer’s ID for PT (1on1 and 2on1):

  • Steph’s Zoom ID: 722-119-5049
  • Amy’s Zoom ID: 248-257-5368
  • Georgia’s Zoom ID: 993-312-5983
  • Justin’s Zoom ID: 644-274-6899

To contact your trainer:


ZOOM HELP:
 https://zoom.us/resources

  • Monday HIT 6:15pm with Georgia, the meeting ID is: 352 458 481
  • Tuesday Body weight training 6am with Steph, the meeting ID is: 358 684 606
  • Tuesday Body weight training 7pm with Georgia, the meeting ID is: 178 154 650
  • Wednesday Body weight training 7pm with Steph, the meeting ID is: 843 203 264
  • Thursday Body weight training 7pm with Steph, the meeting ID is: 935 902 549
  • Friday class 9:15am with Amy, the meeting ID is: 248 257 5368
  • ALL OTHER CLASSES TO BE CONFIRMED – your trainer or Steph will email you before the class is due to start.


TRAINER DETAILS

You can contact your trainer if you’re having trouble:

ZOOM HELP: https://zoom.us/resources

  • You will need a link to your “meeting”. A meeting is a PT session, or class.
  • See above for meeting links.
  • Login to Zoom a few minutes prior to the session/class to ensure that your device is working
  • Double tap the trainer screen to enlarge your view of them (instead of your own video screen)

Preparing for virtual training via ZOOM – equipment info

We are also selling second-hand dumbbells, slam balls, kettlebells, and resistance bands. Contact us for more info or click here to buy.

Some pre-loved equipment can be purchased from us. Click here to buy or browse.

 

COVID-19 FAQs and advice

  • We have removed our social distancing and hygiene information etc. as our studio is now closed.

 

Exercise Physiology

“Exercise physiologists (AEPs) are 4-year university qualified allied health professionals who specialise in the delivery of exercise, lifestyle and behavioural modification programs for the prevention and management of chronic diseases and injuries. AEPs provide physical activity and behaviour change support for clients with conditions such as cardiovascular disease, diabetes, osteoporosis, depressions, cancer, arthritis, COPD and many more.” ESSA

No, you’re not required to have a referral for exercise physiology if you wish to book a private appointment. However, if you are eligible for Medicare funding, a specialist or GP referral may be required.

Your initial consultation involves discussing your story and your body. It gives us a chance to ask questions, cover important health and medical history, talk about any injuries, medications, and current and previous exercise experiences. We’ll also look over any medical reports or documentation you may have provided us with to ensure we have a thorough understanding of your situation. From here we’ll discuss what you may like to achieve out of your sessions. This all helps us to choose appropriate assessments which we will then conduct, so we can come up with safe exercise recommendations for you. Your initial consultation is expected to take approximately 1 hour.

  • For your first session, if we have already given you forms to complete, you will need to bring these in.
  • If you have been referred, you must bring your referral with you.
  • Any medical/specialist reports you have should be brought in with you to your initial session.
  • Any prescription medication you take (e.g. insulin, anginine, ventolin) should be brought in to all sessions.
  • A drink bottle and towel are recommended, however we can provide you with tap water.
  • If your session is funded by your Private Health Insurance or Medicare, please bring the relevant card and documentation.

 

Personal and Private Training

Personal training means there is 1 trainer and yourself (or one client). Private training is a private group of 2+ people. Private group training can be for you and your partner, family, friends, or colleagues. Private groups are perfect for those who can’t make it to our scheduled classes or want to experience the feel of personal training with a select group. It makes no difference what each person’s fitness level is like, we can still tailor the sessions to reach the needs of each participant. Training in groups can make exercise a whole lot of fun!

  • Go to the bookings tab on our website
  • Login or create an account with us
  • Click the “personal training” tab and follow the prompts to request a session.
  • Your booking request will send through to us and you will receive a follow-up confirmation if we can take the session.

Alternatively, give us a call on 0419 391 302 to arrange your first personal or private training session.

For private/personal training session, please bring a drink bottle and sweat towel. All other equipment is provided for you.

 

Classes

Login to your account, select the “classes” tab, click “sign up now” to reserve your place.

Our classes run to a timetable, and include boot camp, group fitness, boxing blast, and high intensity training. Classes are designed for people with any level of fitness who are injury-free. We can modify exercises to make them harder or easier, so we’re still able to tailor some components of the workout to ensure you are challenged appropriately. To find out more about what the classes entail, click here.

 

 

To classes, we suggest you bring a drink bottle and sweat towel. You will need to bring a mat or beach towel for outdoor sessions, however these are provided for all indoor classes.

 

Other FAQs

For outdoor sessions, we train rain, hail or shine!

If it is raining heavily, we will try to keep you undercover – however some ovals do not have undercover facilities and in these instances we will just have to get wet.

If the weather is particularly dangerous (i.e. lightning storms, temperatures 36 degrees and above), you will be notified via text message 30-60 minutes prior to the session if the session can no longer go ahead. The class will also be cancelled from our schedule, so you may receive an email notification and will see the class cancelled on our timetable list.

During extreme heat (30-35 degrees) – we still  conduct sessions. We do however reduce the intensity of the session and allow for longer rest periods and more water breaks. We also try our best to keep you in a cooler/shaded area in these situations.

 

Login to your account, go to the “my info” tab, select the sub-tab “my schedule”.  To cancel, you can click the cancel button next to the session you’d like to cancel.

If you are cancelling within 24 hours and you do not pre-pay for sessions, you will need to contact your trainer to cancel your session. Your trainers contact details are on our T&Cs.

You can review upcoming bookings by logging into your account, select the “my info” tab, and then select the sub-tab “my schedule”.

With a range of different services, we have separate cancellation policies and fees. Please view our full T&Cs to understand what policies may apply to you.

Briefly, any cancellation with less than 24 hours notice will incur the full fee for personal/private training. Exercise physiology cancellations within 24 hours incur a fee of 50% of the cost of the session (no rebates allowable). Cancellations for classes with less than 1 hours notice will be charged at the full price of the class (monthly membership/contract holders can cancel free).

Cancellations that occur with more than 24 hours notice for exercise physiology, personal or private training will not involve any charges. Classes cancelled with more than 1 hours notice will not involve any charge.

Please review the full T&Cs and cancellation policies attached.

Fitness Keeper – Terms and Conditions – Cancellation Policy 2017 (v10)

Fitness Keeper can accept the following payment methods:

  • Credit card/Debit card
  • Direct debit (one-off or ongoing) from your bank account

Click here to download our direct debit request form.

Fitness Keeper cannot accept cash payments or payment via cheque.

We do have a HICAPS machine for exercise physiology sessions which can be used.

 

Why should I train with Fitness Keeper?

At Fitness Keeper, all of our trainers have completed at least 3 years of study at university in exercise science or equivalent, or are in their final year of exercise science with their certificates III & IV in Fitness. Many personal trainers can be qualified in as little as 6-12 weeks, but we have a lot more knowledge and experience than those who only have completed a short certificate. We can assure you that our trainers are all degree qualified. This means we all have a thorough understanding of anatomy and physiology, and we understand every body is different. We approach each individual uniquely, so we can train your body the way it needs to be trained, starting at a level appropriate for you, taking into account any previous injuries and your current fitness levels. We tailor your training sessions to move towards your goals, which may change as you reach them. We like to really get to know you, so we can delve into why you’re training with us and what you really want out of your sessions. The better we can understand you and you’re body, the better we can do together to improve your health, fitness, and function. Our dedicated team is continually learning and completing more study, and we enjoy passing all of our knowledge on to you. If you haven’t met our team yet, we’d love to meet you and help you with your fitness goals – simply get in touch.